Shipping Policy

Last Updated: August 2026

At Apex Arabia, we are committed to delivering your order quickly and securely across the United Arab Emirates.

Processing Time

• Orders are processed within 24 hours after confirmation.
• Orders placed on weekends or public holidays are processed on the next business day.

Delivery Time

• United Arab Emirates: 3–7 Business Days
• Delivery times may vary depending on your location and courier availability.

Shipping Charges

• Free Shipping may be available on selected products or promotional offers.
• Any applicable shipping charges will be displayed during checkout.

Order Tracking

• Once your order is shipped, you will receive a tracking update (where available) via email or SMS.

Cash on Delivery (COD)

• We offer Cash on Delivery (COD) on eligible orders across the UAE.

Delays

While we strive to deliver on time, delays may occur due to:

• Public holidays
• Weather conditions
• Courier delays
• Incorrect or incomplete shipping information

Incorrect Address

Please ensure your shipping address and contact details are accurate. We are not responsible for delays caused by incorrect information provided by the customer.

Damaged or Lost Packages

If your package arrives damaged or you do not receive your order within the estimated delivery period, please contact our support team. We will investigate the issue with the courier and work toward a suitable resolution.

Contact Us

For any shipping-related questions, please contact our customer support team:

Business Hours: Monday – Saturday, 9:00 AM – 6:00 PM (GST)

We appreciate your trust in Urban Souq and thank you for shopping with us.